information

Complaints and Feedback

Version 1

Issued 22/10/2026

We want you to be happy with your work and your experience. If we get something wrong, we want to hear about it and put it right.

Step 1: tell us

• Email thedesk@rebelliousink.tattoo, or speak to us in the studio.
• Tell us what happened, when, and what you would like us to do. Include your booking reference if you have it, and photos if they help.
• If it is about your health, please see your GP or call NHS 111 first, then tell us.

Step 2: what we will do

• We will acknowledge your complaint within two working days.
• We will look into it properly and talk to the people involved.
• We aim to send you a full reply within 14 days. If it will take longer, we will tell you why and when to expect an answer.
• We will say what we found, what we will do about it, and whether we are offering a correction, a touch-up, a price reduction or a refund.

Step 3: ask the owner to review

If you are not happy with the reply, ask for it to be reviewed by the studio owner. We will reply within 14 days.

Step 4: outside the studio

If we cannot settle it, you can take it further.

• Your local council's environmental health team deals with hygiene, safety and whether the studio is meeting its registration or licence conditions. Find your local council at gov.uk.
• Trading Standards deals with contracts, refunds, pricing and unfair terms. The Citizens Advice consumer service passes concerns to Trading Standards.
• The Information Commissioner's Office (ico.org.uk) deals with complaints about how your personal data is used.

Feedback

Compliments and ideas are just as welcome. Email thedesk@rebelliousink.tattoo, or leave a review. Our Healed Photo and Review Guide explains more.

Your rights

Using this process does not affect your legal rights.

Questions? Email thedesk@rebelliousink.tattoo. For anything medical, contact NHS 111 or your GP. In an emergency, call 999.